Franklin Young International, Inc. (Franklin Young) offers the following services to help you streamline the purchasing process and provide after-sale support.
Competitive Prices & Quotes
You'll find our prices are competitive whether you are purchasing one item or thousands. Be sure to check with the Company first whenever you are pricing a large multi-item order or an order of a single item you need in a large quantity. If you cannot find an item on our Site or in our catalog, please contact our Customer Service Department at 909-931-5012 for assistance. Prices shown on the Site, including normal quantity discounts, are updated on a regular basis and are subject to change without notice. Prices charged will be those in effect at the time of order acceptance, unless special terms or quotations have been provided.
Pricing & Specifications
Prices on our Site are updated on a regular basis and are subject to change without notice. Manufacturer specifications for products or certain models may change or be discontinued without notice.
Freight Charges for orders OCONUS shipments will be quoted. All CONUS shipments are FOB Destination.
Please inspect all shipments upon receipt. If external damage is evident, accept the shipment only after the carrier's driver has noted the damage on all copies of the delivery receipt. Immediately request that the carrier make an inspection and contact our Customer Service Department at – 909-931-5012.
All returns must have prior authorization from Franklin Young and must be requested within 30 days of purchase. Products returned without prior authorization will be returned freight collect.
Products generally not subject to return include:
- Items not purchased from Franklin Young.
- Products not in original packaging, including products with damaged, missing or defaced labeling and packaging. All original manuals, instructions, warnings and warranties must be included. Products must not have been customized, modified or damaged in any way.
- Items purchased on a “special order” basis.
- Discontinued products.
- Chemicals, diagnostics, sterile or controlled products.
- Products which are not inventoried by Franklin Young and are not able to be returned to the manufacturer.
- Products with an expired shelf life or short expiration dating.
- Refrigerated products or other perishables.
The Company carries products from a variety of manufacturers. The manufacturers of products carried by us have been chosen on the basis of the Company's belief that their products meet the Company's rigorous specifications and standards. Statements made in our catalog and on this Site regarding these product specifications, standards, manufacturer warranties and suitability for a particular use are made to the best knowledge of the manufacturers, and the terms of such warranties will be made available to the purchaser without recourse against the Company. You understand and agree that the Company has not verified, nor does it have an obligation to verify, any information provided by the manufacturers, nor confirmed whether the products meet the specifications of the products they apply to
THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES OR REPRESENTATIONS, WHETHER ORAL, WRITTEN OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR USE OR PURPOSE.
EXCEPT FOR REPLACEMENT OR REFUND OF THE NET PRICE, THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OCCURRING AS A CONSEQUENCE OF THE FAILURE OF ANY PRODUCT SOLD BY THE COMPANY TO CONFORM TO THE WEIGHT, SPECIFICATIONS AND STANDARDS STATED ON THE PACKAGE.
NO REPRESENTATIONS OR WARRANTIES ARE MADE CONCERNING THE SUITABILITY OF ANY PRODUCT, REAGENT OR CHEMICAL FOR A PARTICULAR USE, AND THE COMPANY SHALL NOT BE HELD LIABLE FOR ANY DAMAGES OCCURRING AS A CONSEQUENCE OF THE FAILURE OF A PRODUCT, REAGENT OR CHEMICAL TO BE SUITABLE FOR A PARTICULAR USE.
The Company shall not be liable for any delay in performance under this warranty caused by any contingency beyond the Company's control, including war, government restrictions, strikes, acts of God or reduced supply of materials.
THE COMPANY SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIN, OR ANY DAMAGE OR INJURY TO PLANT, PERSONNEL, EQUIPMENT OR PRODUCTS, DIRECTLY OR INDIRECTLY RESULTING FROM THE USE OR MISUSE OF ANY PRODUCT, REAGENT OR CHEMICAL SOLD BY THE COMPANY.
Representations and warranties made by any person, including dealers and representatives of the Company, which are inconsistent with, in conflict with, or in excess of the terms of this warranty shall not be binding upon the Company.